Backend Operations Support Engineer (Card) – Day/Night Shift

a. Engage in the requirements analysis, system design, and undertake part of the development work within the technical team.

b. Write and refine integration tests to ensure the robustness and reliability of the software.

c. build close relationship with different operation team to continuously improve the operation efficiency

a. Act as the primary technical contact for resolving issues encountered by the Crypto.com Card project in production. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions

b. Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly.

c. Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivs trading, including onboarding, pricing and trading, to quickly analyze and locate problems. Actively solve the problems encountered or coordinate with relevant teams to promote problem-solving.

d. Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.

a. Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.

b. Provide system upgrade and optimization plans to enhance system performance and reliability.

c. In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.