Community Manager

About the Company:

Named a Forbes Fintech 50, Stronghold’s mission is to improve financial access by powering innovative payment and financial services solutions through our open APIs.  We’ve been going deep to lay the underlying rails for modern payments and reach all customers with secure, transparent ways to move money.

We are seeking team players who can evolve with the company as we scale and add new products. We are a team of technologists and industry experts who take a data-driven and innovative approach to solving problems.  We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards curiosity and grit.

Stronghold is proud of its SF Bay Area and New Zealand roots and strives to build a diverse team to serve our ecosystem better while staying true to our core values.  Our core values are to Be Self Aware, Have Good Judgment, Be Curious, Seek Innovation, Excellent Communication, High Impact, Be Bold, Be Selfless, Be Accountable, Be Honest, and Show Grit.

What You’ll Do

• Monitor, moderate and manage community sentiment on Forums, Discord, Telegram, and Twitter (@strongholdpay).
• Help to coordinate network changes through community initiatives, calling attention to new proposals, voting deadlines, etc.
• Assist with production and recording of online community events such as weekly or monthly community calls like the Youtube AMAs and work closely with the wider marketing team.
• Coordinate with members of the community, manage ambassador programs, document conversations around proposed changes to StrongholdNET.
• Measure and report on the success of community growth, support, and engagement initiatives with qualitative and quantitative insights.
• Document and work with the community to improve the governance process.
• Be an advocate for the wider Stronghold community.
• This is a part time role with an anticipated 20 hours per week.

What We’re Looking For

• A minimum of 2 years’ of community management or social media experience in blockchain, distributed ledger, or payments technology.
• Familiarity and know-how in operating online platforms such as Discourse, Telegram, Discord, Twitter, Medium.
• Experience in supporting and launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter).
• An ability to identify and track relevant community metrics, and to utilize those metrics (e.g. repeat attendance at events).
• An ability to translate and speak to highly technical topics in ways that are welcoming and inclusive.
• Experience coordinating asynchronous groups of individuals around the world.
• Experience hosting recurring calls with a community who may have many varying opinions and perspectives.
• You are comfortable working remotely with a global team and a global community, across global time zones, in English and potentially in multiple other languages.

The base salary for this position is $33-63/hr while taking into consideration factors such as relevant experience, skillset and qualifications for the role, and location. Stronghold currently offers health benefits for eligible employees.

As an equal opportunity employer, Stronghold does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. If, and as required by the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, Stronghold considers qualified applicants with arrest and conviction records for employment. Stronghold also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact careers@stronghold.co.

**Visa sponsorship is not available at this time. Only applicants who do not require sponsorship will be considered.