Content Writer Intern, Global Customer Experience

Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce and financial applications worldwide. Circle platforms and products provide a suite of internet-native financial services for payments, treasury infrastructure and capital formation. Circle is also a principal developer of USD Coin (USDC), which has become the fastest growing dollar digital currency in the world. USDC has grown to over 44+ billion in circulation and supported over $1.7+ trillion in transactions in the past year. Circle’s payments and treasury infrastructure services available through the Circle Account and APIs helps bridge the legacy financial system and digital currency and blockchain based finance. Combined, Circle’s suite of services helps companies to participate in a more open, global and inclusive financial system.

What you’ll be part of:

With the mission “To raise global economic prosperity through the frictionless exchange of value,” Circle was founded on the belief that the internet, blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy.  We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money and internet-native finance. We believe such a system can raise prosperity for people and companies everywhere. Our mission is powered by the values we espouse and which we expect all Circlers to respect. We are Multistakeholder, serving the needs of our customers, our shareholders, our employees and families, our local communities and our world. Furthermore, we are also Mindful, Driven by Excellence, and High Integrity.

What you’ll be responsible for:

Circle is looking for a talented writer to get their feet wet in the world of digital currency and join our Customer Care team. This person will be responsible for helping redevelop Circle’s content experience, providing customers and internal teams with the information they need to be successful. Throughout your internship, you will be instrumental in building our customer help center. Our customer help center is currently being built from the ground up, and you’ll have the opportunity to be part of design decisions and decide on which metrics for the content we’d like to track. The biggest part of your role will be creating content.

When you finish your internship, you will have a portfolio of published written work and experience working with a global team.

What you’ll work on:

• Writing content to help support customers
• Creating content solutions for our internal team
• Developing content briefs and outlines
• Editing existing content to better align with brand guidelines
• Conducting research to identify gaps in our existing content
• Helping decide on metrics we should be tracking to be more successful
• Assisting in the design process – no design experience required – you’ll be helping make the decisions, not creating the design

You will aspire to our four core values:

• Multistakeholder – you have dedication and commitment to our customers, shareholders, employees and families and local communities.
• Mindful – you seek to be respectful, an active listener and to pay attention to detail.
• Driven by Excellence – you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
• High Integrity – you seek open and honest communication, and you hold yourself to very high moral and ethical standards.  You reject manipulation, dishonesty and intolerance.

What you’ll bring to Circle:

• Experience writing
• Excellent written and grammatical skills
• Ability to carry out research on assigned topics
• Experience in creating content briefs or outlines
• Ability to fact-check content
• Complete fluency in American English
• Experience/familiarity or a willingness to learn Apple MacOS
• Knowledge of the crypto-industry is a plus but not required. We’re happy to get you up to speed on the industry.
• A fun and positive attitude

Additional Information:

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

The compensation range for this role added below is specific to the location of this job posting. Please note that compensation ranges may differ for candidates in other locations.

Base Pay: $20 per hour

We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.